Refund Policy

Our 4-day money-back guarantee, eligibility rules, and how to request a refund for your subscription.

Last updated: September 27, 2026

1. Overview

At GBP Local Ranker, we want you to be completely satisfied with our platform. This Refund Policy explains when and how you can request a refund for paid subscriptions and add-on services.

This policy applies to purchases made directly through our website. Purchases through third-party marketplaces are subject to those parties' refund policies.

2. 4-Day Money-Back Guarantee

We offer a full money-back guarantee for first-time purchases of paid plans. If you are not satisfied for any reason, you may request a full refund within 4 calendar days of your initial purchase — no questions asked.

The guarantee applies once per customer/account. If you previously received a refund and purchase again, the guarantee does not apply to subsequent purchases unless we explicitly offer a new trial period.

3. Eligible Purchases

First-time monthly or annual subscriptions (Starter, Growth, Pro, and Agency plans).
Plan upgrades within 4 days of the original purchase (refund calculated as the difference or full amount at our discretion).
Add-on credits or one-time purchases made within 4 days, if unused or minimally used (less than 10% consumption).

4. Non-Refundable Items

Renewals: subscription renewals after the first billing cycle are non-refundable except where required by law.
Partial months: we do not provide prorated refunds for mid-cycle cancellations after the guarantee window.
Fully consumed add-ons: API credits, audit packs, or similar one-time purchases that have been substantially used.
Custom development, onboarding, or professional services billed separately.
Accounts terminated for Terms of Service violations or fraudulent activity.
Third-party fees: Google API costs, Netlify hosting, or domain registration fees paid to third parties.

5. How to Request a Refund

To request a refund, contact our support team with the following information:

Account email address used for purchase.
Date of purchase and plan name.
Reason for refund (optional but helps us improve).
Last four digits of the payment method (for verification).

Email: support@gbplocalranker.com with subject line "Refund Request". Or use the Contact form at /contact and select "Billing & Refunds".

We may ask clarifying questions to process your request. Approved refunds are issued to the original payment method.

6. Refund Processing Time

Refund requests are reviewed within 2 business days. Once approved:

Credit/debit cards: 5–10 business days to appear on your statement (depends on your bank).
PayPal or other wallets: 3–5 business days.
Bank transfers: up to 14 business days.

Your account access may be downgraded or deactivated upon refund approval. Exported data should be downloaded before requesting a refund if you wish to retain it.

7. Subscription Cancellation (Without Refund)

You may cancel your subscription at any time from Settings → Billing. Cancellation stops future charges but does not automatically trigger a refund outside the 4-day guarantee period.

After cancellation, you retain access to paid features until the end of your current billing period, then your account reverts to the free tier or becomes read-only depending on your plan.

8. Chargebacks & Disputes

Please contact us before initiating a chargeback with your bank. Chargebacks for valid charges may result in immediate account suspension and collection efforts.

We are committed to resolving billing disputes fairly and promptly through direct communication.

9. Contact for Refunds

GBP Local Ranker — Billing Support
Email: support@gbplocalranker.com
Phone: +91 8837396279 (Mon–Sat, 9:00 AM – 6:00 PM IST)
Address: 176 B, Abhay Khand 1, Nyay Khand I, Indirapuram, Ghaziabad, Uttar Pradesh 201014, India